Our Services
Introduction
Our offer focuses on one single goal: adding value to our customers. The core value in our services is given by soundness and regularity, cornerstones of any reliable and predictable service supply. The three leading principles steering our service provision policy are:
The promise of achieving a competitive edge through outsourcing IT and/or business processes can only be fulfilled if clarity and transparency are constitutively present in the commitment model agreed by the parties. Prominente’s business commitment model is based on 4 principles: competitiveness, flexibility, simplicity and focus on results.
According to Gartner, over the coming years companies will continue to invest a major part of their IT budgets on external organizations rather than internally, which calls for the development of specific skills to be able to assess the opportunity and the manner in which the services to be hired should be provided. The 3 key aspects to be assessed in a service vendor according to Gartner are: financial risk, operating risk and strategic risk. Prominente has been in the market for over 30 years, exhibiting a solid and clear methodological framework as regards both management and service provision. Furthermore, our Company has achieved certifications and undergone periodic audits from several international organizations and entities, such as PriceWaterHouse, TÜV Rheinland, IAOP, Global Services, etc, which adds up to guaranteeing our soundness and reliability.
The provision of IT services is thorough and demanding in terms of skill and talent management. Any methodology must be implemented and supported by resources with sound, up-to-date training, working within a professional and attractive environment. Prominente has been distinguished by specialized publications as one of the 30 best companies to work at (within the 200 to 1000 employees category) for three consecutive years (2007/2008/2009) being the only IT services providing company in Argentina to accomplish such distinction. This is the outcome of our constant investment in skills acquisition and development to the end of fulfilling our objective: to add value to our customers by transforming their processes.
Why outsource IT and Business processes?
Well beyond cost competitiveness: Outsourcing as an agent of change.
Over the two past decades, Outsourcing (whether ITO or BPO) has proved to be a key competitive force which has enabled the rise of a global economy through the standardization of high-volume data processing (unthinkable 30 years ago) and the assurance of global delivery of these services. For many years, Outsourcing’s major contribution to businesses around the world was cost reduction, due to the fact that ITO providers were able to achieve significant economies of scale, which businesses could not attain.
Recently, Outsourcing’s key contribution to its customers has been its role as a major agent of change, by efficiently supporting processes while contributing to their continuous improvement.
Why Prominente?
- Because we are a regional company with over 30 years of verifiable experience in the market providing services to leading companies in the region.
- Because our operation staff comprises 380 specialists in IT and Management, who manage over 500 servers, 3,000 workstations, 310 applications, 3,000,000 daily business transactions in 10 different sites, on a 24x7x365 basis, thus providing uninterrupted services.
- Because we have been acknowledged for two consecutive years (2009 and 2010) by the International Association of Outsourcing Professionals® (IAOP®) among the top 100 standard-reference companies at global level to provide Outsourcing services (www.iaop.org), being one of the few regional companies to obtain such distinction.
- Because in 2009 we were distinguished by Global Services as one of the top ten IT services providers in the LATAM region. (www.globalservicesmedia.com).
- Because we constitute the first regional company to have ever achieved the “Excellence Award” within the framework of the “World Congress on Technology” organized by the World Information Technology Alliance (WITSA), on account of the development and implementation of the Monedero micro-payments solution, a leading implementation within the region with over 3 million customers.
- Because we have a team of highly trained and motivated professionals focusing on contributing full value to our customers’ business requirements and needs.
BPO
Business Process OutsourcingBE A PART of our customers’ operational strategy through managing business processes. BPO has brought an answer to the increasing competitive pressures which demand companies to focus on their core processes without detriment to operational excellence..
ITO
Information Technology OutsourcingBE A PART of our customers’ operational efficiency, a possibility which enables them to focus on their core businesses by partially or totally outsourcing their technology processes, whether through AO (Application Outsourcing, a practice comprising the outsourcing of application development, implementation and support) or IO (Infrastructure Outsourcing, a practice dealing with the outsourcing of IT infrastructure, namely servers, databases and communication technologies.
Join one of the leading IT corporations in Latin America and get to work alongside a team of highly trained experts dedicated to provide technology solutions to the corporate world.
